Frequently Asked Questions
Everything you need to know about your GEVI experience.
What is the standard shipping time for GEVI orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do GEVI products come with a warranty?
Yes, all GEVI appliances come with a 1-year limited warranty from the date of purchase, covering defects in materials and workmanship under normal household use.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are GEVI products BPA-free?
Yes, the safety of our customers is our priority. All water tanks, carafes, and components that come into contact with food or water are made from BPA-free materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.